Cancellation and Refund Guidelines

Understanding Cancellations and Refunds

At epicfantasyquest, our primary aim is to ensure a smooth and enjoyable experience for all our users. This Cancellation and Refund Policy provides an overview of our procedures and guidelines to ensure clarity and transparency regarding your cancellation and refund options.

Cancellation Process

Users have the ability to cancel their accounts or subscriptions at any time. To start the cancellation process, please reach out to our support team through the contact methods available on our website or app. While we make every effort to process cancellations promptly, some services may remain accessible until the end of your current billing cycle or subscription term.

Refund Guidelines

Refunds may be possible under specific circumstances outlined below:

• Subscription Refunds: When you cancel your subscription, you might be eligible for a partial refund based on the unused portion of your subscription period. Refunds are generally processed within a reasonable timeframe after we receive your cancellation request.
• In-App Purchases: Refunds for in-app purchases are subject to our review and approval. If you encounter issues with a purchase or believe you qualify for a refund, please provide our support team with detailed information regarding the transaction to assist in the process.
• Technical Difficulties: If you face any technical issues that prevent access to our services, please report these concerns to our support team. After investigating the situation, we may offer a refund or an alternative solution if appropriate.

Please note that certain fees or charges may be non-refundable. We reserve the right to deny refund requests that do not comply with our policy or in cases where our services have been misused.

How to Request a Refund

To initiate a refund request, please contact our support team and include the following details:

• Your account details or order number.
• A clear explanation of the reason for your refund request.
• Any relevant supporting documentation or screenshots that may assist in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience and understanding as we diligently work to address your concerns and ensure your satisfaction.

By using our services, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with any updates reflected on this page. We encourage you to check back regularly for any changes that may impact your rights and responsibilities as a user.